COOL WATCH CO., LIMITED
Terms and Conditions
Contents
1. Products
1.1 The Company offers luxury watches from more than 15 brands.
1.2 The Company deals only in authentic luxury watches.
1.3 Unless otherwise stated in the individual watch listing, all new watches are supplied in their original packaging, including the presentation box, instruction documents and the official manufacturer’s warranty certificate.
1.4 Each pre-owned watch is described individually, including its condition and the availability of original packaging, documentation and warranty coverage.
1.5 The Company is an independent retailer and is not an authorised dealer for any brand listed on this website.
1.6 The Company is not affiliated with Rolex USA, Rolex SA, Geneva, or any other watch manufacturer listed on this website.
2. Prices and Currency
2.1 Prices displayed on this website or quoted by email are net export prices. Any applicable import duties, VAT, local taxes or related import charges are payable by the customer to the shipping agent or relevant authority. Please consult your local customs or tax authority for current requirements.
2.2 Prices are quoted in US dollars (USD) or Hong Kong dollars (HKD). Customers may select their preferred currency when placing an order. Once the Company confirms the order, the agreed currency will apply unless both parties agree to a change before payment. Orders from customers in the United States must be paid in USD.
2.3 Prices displayed on this website or quoted by email may be revised without prior notice. Once the Company confirms an order, the confirmed price will remain unchanged for two working days. To secure the quoted price, the customer must make a deposit or full payment within 24 hours of placing the order.
3. Orders
3.1 Orders may be placed online at any time. An order becomes binding on both parties when the Company confirms it by confirming full payment or deposit.
3.2 Customers may enquire about an order by contacting at Whatspp +852 9350 9443 or Email coolwatchgo1@coolwatchgo1.com.
3.3 The Company reserves the right to decline an order without providing a reason, subject to applicable law.
4. Payment
4.1 The Company may request a deposit when an order is placed, unless the watch is in stock and ready for dispatch. The full purchase price must be paid before dispatch of shipment.
4.2 Payment is to be made by bank transfer, cash or Hong Kong local FPS.
4.3 Payment by bank cheque will not be accepted.
4.4 The Company reserves the right to specify the accepted payment method for an order.
5. Shipping and Collection
5.1 Watches are dispatched through the Company’s shipping partners, including FedEx, DHL, UPS, Brink’s and Malca-Amit. Once the watch has been handed to the carrier, the customer will receive the tracking number to monitor the shipment via contractual courier.
5.2 The Company does not guarantee its shipping partners’ transit times and excludes liability for those transit times to the extent permitted by applicable law.
5.3 Customers may arrange shipment collection in Hong Kong. For collection details, please contact The Company in advance. Further delivery information is available on our International Delivery page.
6. Dispatch and Delivery Times
6.1 In-stock watches will be dispatched within two working days after receipt of payment. For watches to be ordered, the estimated delivery time will be communicated when the order is placed. The Company will notify the customer of any change to the expected delivery time.
6.2 Customers may check an order’s status by Whtasapp +852 93509443 or Email coolwatchgo1@coolwatchgo1.com.
6.3 If the Company is unable to supply a watch after accepting an order, it will refund the customer’s payment. The Company will not reimburse additional expenses incurred in connection with the order, except where required by applicable law.
7. Transfer of Title and Risk
7.1 Subject to applicable law, ownership of and risk in the watch pass to the customer upon dispatch of shipment. For purchases collected in Hong Kong, ownership and risk pass upon collection.
8. Warranty
8.1 Where a watch includes a manufacturer’s warranty, the warranty period begins on the date shown on the warranty card.
8.2 Maintenance and repair under a manufacturer’s warranty should be arranged through the manufacturer’s authorised dealer. Subject to the customer’s statutory rights, the Company is not responsible for maintenance or damage to the watch.
9. Liability
9.1 To the extent permitted by applicable law, the Company excludes further liability, including liability for indirect loss or damage caused by its shipping partners. This clause does not exclude liability that cannot lawfully be excluded.
10. Returns
10.1 For direct purchases from The Company, a watch may be returned if it does not correspond to the agreed order. Purchases processed through Chrono24 are subject to its applicable return and Buyer Protection procedures. The Company’s policy does not limit any return or cancellation rights available under applicable law. Before ordering, customers are encouraged to view or try the model at a boutique and confirm the reference number, model, materials, dimensions, colour, strap and buckle specifications with the Company. Please also refer to our Return Policy.
11. Security and Data Protection
11.1 The Company is committed to protecting customers’ privacy and takes appropriate measures to safeguard personal data.
11.1.1 Customers’ personal data are treated as confidential.
11.1.2 The Company requests only the personal data needed to process an order or, where permitted and with any consent required by law, to provide updates about its products.
11.1.3 Personal data are shared only as necessary to carry out the customer’s transaction. The Company does not sell customers’ personal data or disclose them to third parties for unrelated purposes.
11.1.4 Personal data are stored securely and retained only for as long as appropriate and permitted by law. Information retained for internal use may help facilitate future purchases by existing customers.
11.2 For enquiries about data security or privacy, please Whatspp +852 9450 9443 or Email coolwatchgo1@coolwatchgo1.com.
12. Place of Performance
12.1 The place of performance is the Company’s place of business in Hong Kong.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of Hong Kong, excluding its conflict-of-laws rules.
13.2 Subject to any mandatory rights under applicable law, disputes arising out of or in connection with these Terms and Conditions fall within the exclusive jurisdiction of the courts of Hong Kong.
14. Communication
14.1 Customers may contact the Company using the following details:
Email: coolwatchgo1@coolwatchgo1.com
WhatsApp: +852 9350 9443
15. General Provisions
15.1 These Terms and Conditions apply to all orders placed with and deliveries made by the Company. Any terms proposed by the customer are excluded unless accepted by the Company in writing. Any variation to these Terms must be agreed by the Company in writing. The Company’s decisions remain subject to applicable law and the jurisdiction provisions above.